Shipping policy

SHIPPING AND DELIVERY

At FrostAway we ship worldwide, so you can enjoy our products wherever you are.

PROCESSING TIME

Every order is carefully prepared and packed within 1 to 3 business days of payment. Orders placed on weekends or public holidays are processed on the next business day.

As soon as your order is on its way, you’ll receive a shipping confirmation by email with your tracking number.

ESTIMATED DELIVERY TIMES

Delivery time depends on your location:

  • Canada: 6–12 business days
  • United States: 5–9 business days
  • United Kingdom: 5–9 business days
  • Europe (EU): 4–9 business days
  • Germany: 4–8 business days
  • Austria and Switzerland: 5–9 business days
  • Australia: 7–12 business days
  • All other countries: 7–15 business days

These are estimates. Actual delivery times may vary depending on the postal carrier, customs clearance and other factors outside our control.

TRACKING

Every order comes with a tracking number, which we send you by email as soon as the parcel is on its way. You can use it to follow your shipment at any time.

If the status hasn’t updated for more than 7 business days, get in touch and we’ll look into it right away.

CUSTOMS AND IMPORT DUTIES

Within the EU there are no additional import charges for you.

For deliveries outside the EU, customs duties, taxes or fees may be charged by the authorities in your country. These costs are borne by the buyer and are not included in the product price or the shipping cost.

SHIPPING COSTS

We ship all orders worldwide free of charge. No minimum order value.

DELIVERY RESTRICTIONS

We currently deliver to all countries worldwide with the exception of Israel. Orders with a delivery address in an excluded country will be cancelled and refunded in full.

LOST, DAMAGED OR INCOMPLETE SHIPMENTS

Your satisfaction comes first. If your order is lost, arrives damaged or something is missing:

  • Email us at info@frostaway.shop
  • Give us your order number, describe the problem briefly and send us photos if possible.
  • We’ll send you a free replacement or refund you in full.

We carry the shipping risk. Your statutory rights are not affected.

UNDELIVERABLE SHIPMENTS

If a parcel is returned to us because the delivery address provided was incorrect, the buyer bears the cost of reshipping. Please check your address before completing your order.

ADDRESS CHANGES

Want to change your delivery address after ordering? Email us as soon as possible at info@frostaway.shop. Changes are only possible while the order has not yet shipped.

CONTACT

If you have any questions about shipping, tracking or delivery, we’re here for you:

Our customer service replies to every message within 24 hours, Monday to Friday.